Shipping & Returns

SHIPPING

Thank you for shopping with MUYMAR.

All of our jewelry and accessories are carefully handmade in Mallorca and packed with great attention to detail.

Processing Time

Orders are typically processed within 1–5 business days after payment has been received.

Please note that during holidays, sales periods, or product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Spain (Mainland & Balearic Islands): 2–7 business days
European Union: 5–14 business days
International Orders: 7–21 business days

Please note that shipping times are estimates and may vary depending on customs processing, local postal services, or unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination country and shipping method selected.

Customs & Import Duties

For orders shipped outside the European Union, customs duties, import taxes, or additional fees may apply.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Tracking

We shipp all our orders with tracking. The tracking information will be provided once your order has been shipped.

Returns & Exchanges

We hope you love your order. However, if you are not completely satisfied, you may request a return under the conditions outlined below.

Return Period

Customers within the European Union have the right to withdraw from the purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.

To initiate a return, please contact us at:

info@muymar.de

within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

Items must be unworn, unused, and in their original condition.
Items must be returned in their original packaging.
Proof of purchase is required.

Returns that do not meet these conditions may not be accepted.

Return Shipping Costs

Unless the item is faulty or damaged upon arrival, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery and include photographs of the issue.

We will work with you to find a suitable solution as quickly as possible.